The other day, a small business user on a Mac platform with Outlook as the email client was having trouble opening the application. Upon launching Outlook 2011, the user was notified that the database is damaged or could not be accessed. Similar to Outlook on a PC, the email profile can become corrupted and needs to be repaired.
Issue: Outlook 2011 for Mac does not open properly or is not functioning correctly.
System: Mac OS X 10.6 Snow Leopard; Outlook 2011
Error Code:“the database is damaged or could not be accessed”
Solution: Rebuild the identity database
Quit all applications
Find and backup current identity
In Finder>Home>Documents>Microsoft User Data, copy the Office 2011 Identities folder
Hold the Option key and start Outlook 2011, the Database Utility window will open
Select the correct database and choose Rebuild
After the rebuild completes, choose Done
Launch Outlook to test
In addition to providing support for small businesses running Windows computers and servers, Gravity Systems can assist with Mac desktops and laptops. Contact us today to discuss our network maintenance plans and keep your computer hardware running smoothly.
Ross
Gravity Systems, Inc.